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This week, you will explore the situation many brokerage firms regularly deal with: conflict within advisor
teams. These conflicts surface as the result of external stressors typically related to the industry rather than
things within the advisors control or having to do with the firm. While the cause is typically external, group
members and firm management and leadership feel the effects internally. Team performance and client
relationships suffer, and thus overall firm performance suffers.
In brokerage firms, teams are intentionally composed of individuals with varying personalities, skills, and
abilities because these individual traits balance each other and ensure optimal team performance. Conflict is
bound to occur from time to time, but it can be argued that proper leadership and management of this conflict
can reduce the occurrence, impact, and overall effect on the firm. However, in the case of Wells Fargo Advisors
examined in this week s required readings, a psychologist specializing in workplace conflict was brought in.
Based on this week s readings, develop a comprehensive plan to address the conflict documented in the Wells
Fargo Advisors article from a team leadership perspective. Assume the role of the Chicago branch manager,
leading teams of advisors all over the region. Incorporate the role of coaching and communication into your plan
as well as an analysis of leadership traits and models from Section 1 that you feel are appropriate and effective
for managing conflict within teams.
Support your paper with minimum of three scholarly resources. In addition to these specified resources, other
appropriate scholarly resources, including older articles, may be included

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