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Defining the project

Defining the projectDefining the Project
Develop a project scope statement and work breakdown structure (WBS) for the project. Use Microsoft Excel to complete this assignment. You may optionally use project management scheduling software to create the WBS. Note that use of project management scheduling software is optional and not required.
1. We need to decide what software we are using to create the WBS.

2. Write Introduction

3.Develop the project scope statement.

4.Breakdown the tasks to complete the Zamco project, which we will use to develop the WBS

5. Conclusion

PROJECT SCOPE STATEMENT

OBJECTIVE

To attract new customers by 20% per quarter and maintain repeat customers, all while providing great quality products and excellent customer service through online sales.
DELIVERABLES

Provide great quality products
Provide excellent customer service
Provide an easy and convenient way to shop
Provide guarantee on fast shipping
Provide quatantee all items are in stock
Provide free technical service (IT)
Provide financial safety online
Provide reviews of the revenue quarterly
Provide maintenance on computers and website
MILESTONES

1. This online project will not take any longer than 12 – 16 weeks
2. The purchase of the computers will be within the first 10 weeks of authorizing this venture
3. The website will be up and running within 12 to 16 weeks, at approximately 14 weeks
4. At the end of 16 weeks, the designed website and customer service agents will be trained and ready for service
5. At the end of 16 weeks, all items will be ready for purchase
TECHNICAL

Hardware and software
Monitor cost
Monitor to ensure performance of the software
System checks and make sure web hosting is providing the support and updates needed
REQUIREMENTS AND RESOURCES

1. The purchase of the computers through the Apple Store
2. The agreement for construction of a website
3. The agreement between PayPal for the use of credit card payments from the customers
4. Make sure that all computers are updated and ready for consumers to log in and out
5. Make sure that there is safety on all pages of the website, including the check out
6. Make sure all customer service representatives have completed a “How to Handle Customers’ Inquires” Workshop
7. Make sure that all inventory is ready for sale
LIMITS AND EXCLUSIONS

1. Monitor what is and is not working after one month
2. What cost was incurred that was or was not effective
3. Review the project and ensure that it is on task with the 5 year plan for growth
CUSTOMER REVIEW

Review with the stakeholders and finance department of ZAMCO

Must Objectives Must meet if impacts Project Number 1 2 3 4 5
ZAMCO Online Store Regina Pharmacy Urgent Care Expansion Meredith Save Your Life Organic Expansion Sarahi Retail Store Expansion Sabrina Pharmacy Expansion Sherrye
All activities meet current legal, safety, and environmental standards Yes-Meets objective No-Does not meet objective N/A-No impact N/A yes yes yes yes
All new products will have a complete market analysis Yes-Meets objective No-Does not meet objective N/A-No impact yes yes yes N/A yes

Weighted Score Weighted Score Weighted Score Weighted Score Weighted Score
Want Objectives Relative Importance 1-100 Single project impact definitions
Provides immediate response to field problems 99 0 = Does not address 1 = Opportunity to fix 2 = Urgent Problem 0 99 99 99 0
Provides immediate response to order/processing problems 99 0 = Does not address 1 = Opportunity to fix 2 = Urgent Problem 99 0 0 0 99
Create $5 million in new sales by 2021 80 0 < $100,000 1 = $100,000-500,000 2 > $500,000 1 2 1 1 2
Improve external customer service 70 0 = Minor impact 1 = Significant impact 2 = Major impact 140 140 140 140 140

Total weighted score 240 241 240 240 241
Priority 1 4 2 3 5

PROJECT SCOPE STATEMENT

OBJECTIVE

To attract new customers by 20% per quarter and maintain repeat customers, all while providing great quality products and excellent customer service through online sales.
DELIVERABLES

Provide great quality products
Provide excellent customer service
Provide an easy and convenient way to shop
Provide guarantee on fast shipping
Provide quatantee all items are in stock
Provide free technical service (IT)
Provide financial safety online
Provide reviews of the revenue quarterly
Provide maintenance on computers and website
MILESTONES

1. This online project will not take any longer than 12 – 16 weeks
2. The purchase of the computers will be within the first 10 weeks of authorizing this venture
3. The website will be up and running within 12 to 16 weeks, at approximately 14 weeks
4. At the end of 16 weeks, the designed website and customer service agents will be trained and ready for service
5. At the end of 16 weeks, all items will be ready for purchase
TECHNICAL

Hardware and software
Monitor cost
Monitor to ensure performance of the software
System checks and make sure web hosting is providing the support and updates needed
REQUIREMENTS AND RESOURCES

1. The purchase of the computers through the Apple Store
2. The agreement for construction of a website
3. The agreement between PayPal for the use of credit card payments from the customers
4. Make sure that all computers are updated and ready for consumers to log in and out
5. Make sure that there is safety on all pages of the website, including the check out
6. Make sure all customer service representatives have completed a “How to Handle Customers’ Inquires” Workshop
7. Make sure that all inventory is ready for sale
LIMITS AND EXCLUSIONS

1. Monitor what is and is not working after one month
2. What cost was incurred that was or was not effective
3. Review the project and ensure that it is on task with the 5 year plan for growth
CUSTOMER REVIEW

Review with the stakeholders and finance department of ZAMCO

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