Entrepreneurship and Marketing Session 1, 2016 Assignment 1: Case Analysis â€“ ZambreroPaper Details
MNG91002 â€“ Entrepreneurship and Marketing Session 1, 2016 Assignment 1: Case Analysis â€“ Zambrero
Due: Before 11:00 pm, Friday 8thth April 2016 Weighting: 20% Individual/Group Individual Assignment Word limit: 1200-1500 words in total (plus or minus 10%)
Please read the following article, sourced from http://www.australiaunlimited.com/business/aprince-among-men. Questions related to the article will appear following:
“Here I am, a Scottish-born Australian doctor with Sri Lankan heritage running a chain of Mexican restaurants and doing aid work in the Asia-Pacific region in places like Cambodia, Sri Lanka and Vietnam and now in remote communities in the Northern Territory,â€ says Dr Sam Prince. â€œSo I guess I find my life a bit of a mess.â€
Itâ€™s a mess that many other 28-year-olds would like to find themselves in.
Prince started the restaurant chain Zambrero Fresh Mex Grill at 21 while still at medical school and has gone on to grow the chain to over 17 stores while holding down a full-time job as a doctor. With 170 staff and an annual turnover of $13.7 million, BRW magazine named it the fastest-growing franchise in Australia for 2011.
Soon afterwards, Prince set up the Emagine Foundation, through which heâ€™s built 15 schools in Sri Lanka, Vietnam and far north Queensland, and plans 100 more in the Asia-Pacific region by 2014. Then thereâ€™s the â€˜plate for plateâ€™ initiative, which means for every meal sold at Zambrero, a plate of food is donated to the developing world. Working through its distribution partner, Action Against Hunger, it has already delivered 279,000 plates of food to the Therapeutic Feeding Centre in Liberia, Africa.
Prince is also chairman and founder of One Disease at a Time, set up in 2010 to work on eradicating scabies, a disease rife among Indigenous communities. His prodigious achievements saw him named as the 2012 Young Australian of the Year for the Australian Capital Territory.
â€œSam Prince does the work of 100 men, improving the lives of thousands through his innovative medical, business and aid projects,â€ stated GQ in naming him the 2011 Man of Chivalry in its annual Men of the Year list.
When we meet at the Hilton Hotel in Sydney, Prince, who lives between Canberra and Sydney, is on a six-month sabbatical from practicing medicine. But this is no schoolboy break â€“ heâ€™s using the time
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to set up a stem cell company and an alternative energy company. Heâ€™s also planning to open about 30 new restaurants in Australia, taking the number of Zambrero outlets to 50 by the end of the year, and fit in some fieldwork in East Arnhem Land before returning to clinical practice in the middle of the year.
From the wise age of 28, Prince admits to being fairly naÃ¯ve when he first headed to Asia as a 21year-old. Heâ€™d made a bit of money in business and wanted to give something back. He chose SouthEast Asia as the initial focus of his aid work because heâ€™d seen the value a free education had given his own parents who came from humble beginnings in Sri Lanka.
He learnt three significant lessons.
Lesson one: before you do any kind of aid work ensure you have a clear understanding of what you believe is a basic human right and what you believe is a basic human responsibility. And, yes, thereâ€™s a clear line between the two, he says. â€œAs doctors we take the Hippocratic Oath of â€˜first do no harmâ€™. If you actually donâ€™t understand where that line is you can end up harming people by taking power away from them when you start doing things that you think are basic human responsibilities,â€ says Prince.
“You have to run an aid organisation with the same rigour as you would a business.”
Lesson two: When he thinks back to working in emergency departments in hospitals, he recalls the look of sheer desperation in the eyes of people wheeled into the emergency departments after suffering a medical emergency, such as a heart attack. He saw the same look in the eyes of the people he was helping. â€œItâ€™s the eyes of people who are truly desperate for your help, money, time, effort, education or healthcare,â€ says Prince. â€œFor me to sleep at night and to be able to look into the mirror and know that Iâ€™ve done things ethically every step of the way I knew I could have no agenda. No political or financial or religious agenda. That seemed so important to me and it was a value that we didnâ€™t ever cross.â€
Lesson three: You have to run an aid organisation with the same rigour as you would a business. â€œI thought that just because people were in need and needed a hand up that they were all good people,â€ he says. â€œThe reality is thatâ€™s not the truth. People are good and bad, just like there are good and bad people in every other demographic.â€
From Asia, his focus shifted closer to home to indigenous communities. The idea behind One Disease at a Time was sparked by a conversation with one of his mentors, Frank Bowden. The professor of medicine at the Australian National University Medical School had eradicated the sexually transmitted disease donovanosis out of Australia permanently in four years at a cost of $4 million and 10 staff. â€œThatâ€™s not a lot of money, time or resources and I thought â€˜wow, thatâ€™s something I can do as a doctor, aid worker and entrepreneurâ€™,â€ says Prince.
Professor Bowden, who sits on the board of One Disease at a Time, first met Prince when he was a resident medical officer at the Canberra Hospital in 2008. â€œHe was already running a number of businesses and had begun his philanthropic work in Sri Lanka,â€ says Professor Bowden. â€œI am constitutionally suspicious of medical entrepreneurs who, in my experience, can put the pursuit of financial gain before the desire to care for their patients. The exact opposite applied to Sam â€“ the son of one of my friends had been looked after by Sam in our emergency department one Saturday afternoon. My friend described the appearance of Sam amid the controlled chaos of the hospital as something like a magician waving his wand to create a bubble of peace and calm around his son. This is a special and rare talent.â€
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Another key person involved with One Disease at a Time is Professor Jonathan Carapetis, head of the Menzies School of Health Research at Charles Darwin University. His research revealed a link between skin infections caused by the scabies mite and the potentially fatal rheumatic heart disease. The mite that gets under the skin can also lead to kidney failure. While the disease doesnâ€™t register among non-Aboriginal Australians, in communities such as those in East Arnhem Land, seven out of 10 children are infected with scabies.
Prince takes the question of â€˜why Aboriginal health â€™ as a philosophical challenge. His view is that while not everyone should end up in the same place, everyone should be given a chance to start off at the same place. â€œWhile education is great at liberating people from dire circumstances,â€ he says, â€œthereâ€™s a basic level of healthcare you need to reach before you can then go on to catapult yourself with a great education.â€
This realisation flipped the hierarchy of basic human rights for Prince from education one, healthcare two, to healthcare one, education two.
When his mother, Dr Thilaka Prince, topped the district in her final exams in her rural village near Galle in Sri Lanka, his maternal grandfather was distraught because he couldnâ€™t afford to send her to university. Never mind, his mother won a scholarship to study economics at Colombo University and went on to get five degrees. Another scholarship took her to the UK to do a PhD in statistics; Prince was born in Dundee, Scotland, five days after she finished her doctorate. Her journey would shape who he would become.
â€œIâ€™d been born in to a completely different world â€“ one where everything was possible if I put my mind to it â€“ to the one she had known,â€ says Prince. â€œAnd I owed it all to a very humble beginning. It wasnâ€™t just me who benefited from this. My Mum continued her life with a great amount of dignity and passion and a deep-seated responsibility to give something back to her family and the community to which she came from.â€
The Prince family moved to Canberra in 1986 after his parents decided it was safer in Australia than Sri Lanka because of the civil war. While theyâ€™d lived in the relatively safe Colombo it was hardly a safe haven considering the prevalence of suicide bombers. â€œIt didnâ€™t matter where you lived, it didnâ€™t matter if you were living in the front line or Colombo, because your kids might go out one day to a market and that could be the end of their lives, or they could be seriously injured,â€ says Prince. â€œThey decided they didnâ€™t want that for myself and my sister and they decided to emigrate. Mum was an amazing statistician and got a job in the Australian Bureau of Statistics.â€
Prince obviously inherited his motherâ€™s penchant for study. He did his final years of high school at Lake Ginninderra College and at 16 was at Australian National University (ANU) studying literature and astrophysics. After a year he decided he preferred biology, and its practical application in medicine, and enrolled in med school. He graduated with a Bachelor of Medicine and a Bachelor of Surgery at Monash University before returning to Canberra.
His mother is now retired. But after all the sacrifices she made sheâ€™d probably prefer it if he was just a doctor.
â€œShe gets a bit worried when I get stressed out about other things, but itâ€™s very interesting because she had a life of struggle and now while Iâ€™m not struggling, I am working very hard,â€ he says. â€œYou do what youâ€™ve learnt and seen and Iâ€™ve watched my Mum work hard all her life, so I donâ€™t think I can do anything differently.â€
For the past decade, heâ€™s been getting by on four hours sleep a night. Asked about the risk of burning out, he admits itâ€™s his biggest fear.
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While medicine has always been a really fulfilling career for Prince â€“ he loves the patient care, the art of the bedside manner, and the challenges â€“ he recalls going through a process where he thought he was an entrepreneur masquerading as a medical student rather than the other way around. In 2009 Prince appointed his first chief executive officer, Stuart Cook, to run the Mexican food chain. Heâ€™d met the then 23-year-old Cook on a bus on the way to the Taj Mahal. Prince was in India to pick up an award from the Junior Chamber International making him one of the 10 Outstanding Young People of the World in 2008. The award was in recognition of the aid work heâ€™d done in South-East Asia. This included the aforementioned 15 schools and the public education campaigns heâ€™d run in Sri Lanka to reduce the number of deaths from snake bites and dengue fever.
Prince says the financial success of Zambrero has essentially bought him his freedom.
â€œYou can get to a point in life where you are not forced to do anything, you are not forced to go to work 9-5 for a job or a career because youâ€™ve got golden handcuffs to a house that you canâ€™t quite afford, and you have to do this work for a third of your life,â€ he says. â€œI figured out early on that what makes me really happy is adventure and discovery. If I have those two things in my life I am really, really happy.â€
While his plans to roll out 30-plus new restaurants this year sounds risky, Prince claims heâ€™s inherently averse to risk. All the restaurants in the chain are profitable and have grown organically rather than by taking on debt.
The idea of starting a restaurant struck while he was working at a chef in at a Mexican restaurant to put himself through medical school. He saw the growth of a new sort of Mexican grill in the US and a gap in the market locally for fresh, healthy, gourmet Mexican food. He opened his first restaurant in Canberra in 2005 with an investment of $10,000.
â€œIt was one of those things that you feel so strongly about that you actually have to do something about it,â€ he says. â€œPlus I love Mexican food. I was absolutely obsessed about chocolate mole, nachos, chipotle and jalapenos. Real Mexican food is so different to what Australians had been taught to expect.â€
While he doesnâ€™t know exactly what drives the extremely ambitious Prince, Professor Bowden says unlike most entrepreneur/philanthropists who make their money and then distribute it in their fifties, Prince seems intent on distributing it now. â€œI would venture that some of his motivation is competitive â€“ he likes to succeed where the stakes are high, but his actions are underpinned by a philosophy of service to the community,â€ says Professor Bowden. â€œI have pushed myself to do new things and to persist where I may have otherwise given up after talking to him about his owns plans.â€
He adds that the elimination of scabies from East Arnhem Land is an incredibly difficult task and noone has any illusions that a simple investment of more money will solve a complex problem that is as much a social issue as a medical one. However, Professor Bowden is confident that the energy Prince has already expended and the relationships he will continue to develop will pay off.
â€œYou have to be patient with initiatives in Aboriginal health. But you also have to be brave and resilient as there will always be people who will criticise your actions and question your motives,â€ says Professor Bowden. â€œI have no doubt Sam will persevere and that we will be able to develop a successful model that can be applied in other communities in Australia.â€
Prince clearly clocks up an impressive number of hours each week, but for him work and play blend into one. For the past decade heâ€™s been getting by on about four hours sleep a night. Asked about the risk of burning out, he admits itâ€™s his biggest fear, something heâ€™s constantly pontificating about
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with his friends, mentors and colleagues. Perhaps harking back to that year of literature at ANU, he reads out a quote from Ayn Rand that sums up his feelings about living a full life.
â€œâ€¦ It is a sense of enormous expectation, a sense that oneâ€™s life is important, that great achievements are within oneâ€™s capacity and that great things lie ahead. It is not in the nature of man, or that of any living entity to start by giving up, or spitting in oneâ€™s own face and damning existence. This requires a process of corruption whose rapidity differs from man to man. Some give up at the first touch of pressure, some sell out, some run down by imperceptible degrees and lose their fire, never knowing when or how they lost itâ€¦â€
Giving up is simply not an option for Prince, but the reason he manages to get so much done is heâ€™s attracted a team of talented people around him. About 300 people are involved in his various enterprises.
Samantha Cran, chief executive officer of One Disease at a Time, first met Prince at a business/networking event. She recalls being taken aback by his ability to translate his core values into actions and felt she had to be part of the movement. She started as a volunteer before becoming the CEO. â€œSam is the ultimate definition of an entrepreneur,â€ says Cran. â€œWhether itâ€™s in business or healthcare, for each industry he is the visionary who can see a gap in the market before others do and then diligently backs himself to fill it. He also has the tenacity to push through any barriers â€“ it is this â€˜willâ€™ that people recognise early and are truly inspired by.â€
Prince puts the willingness of others to get involved down to him wearing his dreams on his sleeves. â€œBy virtue of claiming it and saying, â€˜I want to do thisâ€™, and being open about it, this activates the people around you,â€ says Prince. â€œI think thereâ€™s just such an abundance of people who can help you. We live in a scarcity concept where we feel like thereâ€™s only one person in the world who can help you achieve your dream, thereâ€™s probably 10 of them and they are probably sitting in this cafe right now.â€
The Overall Task
The following questions are all based on the above Zambrero article published in Australia Unlimited. Basing your arguments on the topics that you have studied in the first five weeks of this unit, write a report addressing the following two questions:
a) Entrepreneurs have been identified as having certain traits and characteristics. Discuss the extent to which Zambrero founder Sam prince exemplifies these traits and characteristics. Justify your response with reference to academic sources (e.g. academic journal articles, textbooks, etc.). b) The article clearly outlines what we might consider ‘social entrepreneurship’, whereby an entrepreneur establishes and/or leads an organisation or initiative engaged in social change. Outline three current trends that illustrate the social entrepreneurship movement. Again, you should be looking to use academic sources as the foundation of your review. Wikipedia or web blogs are not considered as ‘sound’ academic sources.
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Write up your analysis. This should be in a report format. Here is a suggested structure:
a. Executive Summary b. Introduction c. Analysis of Entrepreneur traits/characteristics (ie. linking them to Dr Sam Prince) d. Recent Trends in Social Entrepreneurship e. Conclusion f. References g. Appendix (if required)
Submit the report via the Turnitin Submission Link (under Assessment Details on the Blackboard site)â€¦be fully aware of the plagiarism rules in the School; plagiarism will not be tolerated.
The marking criteria for the assignment can be found on the following page. They are published to give you detailed guidelines about the way in which your mark will be calculated. Please read them carefully. Note that they are a guide, not a definitive formula for allocating marks, and no set of criteria can accurately describe every possible assignment. Your final mark will reflect the application of academic judgement by your marker to your whole assignment.
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