TOPIC
Topic: Importance of Service Quality & Guest Satisfaction in 5-star Hotels.
Abstract: The purpose of the study is to find and examine not only the importance of service quality and customer satisfaction but also to witness how they are related and as necessary for success of any hotel.
Outline: 5 chapters in total
Chapter 1: Introduction
* Central theme/Background
* Statement of the problem
* Purpose of the study
* Research Questions
* Need for the study
* Hypothesis
* Definition of terms if any
Chapter 2: Review of the Literature
* Introduction
* Purpose of the research
* Summary
Chapter 3: Results & Research (Methodology Qualitative/Quantitative)
Qualitative:
* Participants
* Researcher’s role
* Procedure
* Information collection
* Research design
Quantitative:
* Research design
* Participants or Population
* Procedure
* Data Analysis
Pros or Cons of either methods or the one that was more useful
Chapter 4: Results or Data Analysis
* Results according to researcher’s questions or findings
* Data according to researcher’s questions or findings
Chapter 5: Conclusion
* Result interpretation
* Generalizations
* Limitations
* Implications
* Recommendations
References & Appendixes
Requirements
– black, Times New Roman font, – 11-pt. font, – 1.5 spacing,
– justified text,
– Margins: 3 cm on the left, 2.5 cm on the right, at the top and bottom
Word by word citations should not be longer than 10 lines or 2 paragraphs or 500 characters per quotation.
misspellings should not exceed 5, while the number of grammatical errors should not exceed 10 in the thesis.
SHOULD CONTAIN (Abstract)
1. The basic keywords of the thesis (3-5 keywords):
I. keyword
II. keyword
III. keyword
IV. keyword
V. keyword
2. 2-3 sources that are considered to be the most important (literature):
I. source
II. source
III. source
The short, maximum one-page-long abstract of the thesis
GUIDELINES
Typeface and font size used in footnotes:
Times New Roman 10 Line spacing in the main body, abstract,
Table of Contents and Bibliography: 1.5
Line spacing in footnotes: single
The full text of the thesis (also including the text in the footnotes) shall be fully justified (aligned along both margins) Left margin size: 3 cm Right, top and bottom margin size: 2.5 cm
Each word-for-word quotation is punctuated by quotation marks and each is completed with a footnote containing a citation to the reference work.
No word-for-word quotation may be longer than 10 lines / 2 paragraphs / 500 characters (including spaces). All citation information is included in a footnote in the case of each piece of paraphrased material.
Citations are marked by displaying superscripted decimal numbers in one consecutive series. Referenced printed literature and the titles listed in the printed literature section of the Bibliography are cited in accordance with the following basic format and its corresponding versions depending on the specific type of source material: AUTHOR: Title. Place of publication, Publishing House, year of publication.
Citation information related to both word-for-word quotations and paraphrased material has to include the specific page number(s) of the original text that is cited. When referring to a specific page or range of pages, insert the abbreviation „p.” or „pp.” respectively at the very end of the citation. For example: TIMMONS, J.: New Venture Creation: Entrepreneurship for the 21st century. Irwin, Homewood, IL. 2003. p. 15.
References to electronic literature follow the same rules as those pertaining to printed literature but shall include the electronic address and the last updated date.
References to Internet sources that do not fall into the category of electronic literature comply with the format below in case the following data may be identified:
AUTHOR: Title. In: Name of online content unit {online} electronic accessibility, date of last update. In case the above data may not be identified, they may be omitted. For example: Sallie Mae: How Undergraduate Students Use Credit Cards: Sallie Mae’s National Study of Usage Rates and Trends 2009. http://static.mgnetwork.com/rtd/pdfs/20090830_iris.pdf, issued: April 2009, download: 2016. 09.01.)
Minimum number of sources to be used in the thesis according to source type Printed or electronic academic literature Other sources
15 5
The referencing system used in the Bibliography complies with the referencing system used in the main body.
The Bibliography includes clearly separated sections for printed / electronic sources and other sources.
The works cited in the Bibliography are numbered and listed in alphabetical order by the author’s last name (inserting the title Dr. after the name).
The Bibliography includes all materials cited in the thesis. The Bibliography includes only those sources that are actually cited in the thesis.
Our Service Charter
-
Excellent Quality / 100% Plagiarism-Free
We employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers. -
Free Revisions
We keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed. -
Confidentiality / 100% No Disclosure
We make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service. -
Money Back Guarantee
If the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit. -
24/7 Customer Support
We have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.