Motivation: Fast-Food Restaurant Employees: Observations, Interviews and Recommendations Team PaperPeople who work in fast-food restaurants often choose this employment as interim employment while they pursue education or other employment. Because the fast-food industry experiences one of the highest turnover rates, managers and owners in this industry often search for ways to motivate fast-food employees.Youwill observe the roles and interview at least 3 employees of a singular fast-food restaurant. Based on your observations and interviews, your team will make recommendations that will enhance the motivation of fast food restaurant workers in a 3 page paper.INTERVIEW:Owner- Kaushik PatelWhat is typical employee turnover?Typical employee turnover is 5-6 people, however, the average is about 25-30. This is due to his trust in his employees and the length of time they have worked with him. Also, he has a lower turnover due to competition in the area.What kind of motivation techniques do you use short-term and long-term?In the short-term, Kaushik trains them every six months and repeats this training process every six months. Based on their performance, in the long-term employees may receive extra benefits such as more vacation days.How motivated do you think your employees are?On a scale of 1-10, Kaushik said his employees are an 8 in terms of motivation. There are some days were employees make mistakes. Reasons for these mistakes are tiredness, overworking, and sometimes people just have off days. The reason his employees might be tired and overworked this could be because of a low amount of employees. Itâs hard to find employees, which shows the reason for this low turnover.What is motivation to you?Motivation to Kaushik is desire and readiness of doing a task in a particular way. Itâs having fun and loving what you do. He loves the restaurant businessHow do you employees motivate you?Many of Kaushikâs employees are his friends and due to this he has fun at what he does and creates a fun work environment. As a result, this motivates him to do the best job possible in order to be successful and help his employees.How much freedom do you have towards local vs. corporate policy?In terms of employees, he faces no restrictions. The restrictions come from wall décor, food ingredients, etc.How many managers do you have?One manager and itâs the person he trusts the most.Why did he pick Subway other than other franchises?There is more flexibility in terms of Subway hours. In addition, he likes the ease of operations. These two components are a big motivator to why he works at Subway.Manager- Vijay PatelHow long have you worked here and why?Vijay has worked at Subway for 13 years. He became a manager 9 years ago. He works here because when he first came to America, he did not have a job and this was his first offer. Vijay is also childhood friends with the owner (Kaushik).When you started working here, how long did you plan on staying? What motivated you to stay?He didnât know how long he would stay. It would be dependent on other job offers. The main thing that motivated Vijay to stay was being promoted as manager after his 4th year working at the Subway.What motivates you to work better?Vijay says he learns from his mistakes. He says that Kaushik motivates him everyday whether it being from Kaushik yelling at him or preparing him for a busy day at the store. In addition, his co-workers motivate him as well to be the best mentor/manager for his employees.What doesnât motivate you?Vijay opens the store everyday at 5 A.M. and is tired and worn out from doing this. This sometimes causes a loss in motivation for the day.Is there anything management could do to make you more motivated?Vijay says that Kaushik opens the stores somedays to allow him to sleep more and be less overworked and tired. He believes more pay, benefits, and maybe vacation days could create more motivation.Do you feel like you have autonomy in the work place and does this motivate you?He has a set schedule and assigned tasks that are required to be done every morning. Doing the same things over and over gets boring so he would like to see a more unique and different way of approaching and opening. Teamwork mostly consists of getting the sandwich down the line and delegating tasks to other employees.Employee- Kalpita PatelHow long have you worked here and why?Kalpita has worked for six years and is a part-time employee. She works at Subway because she was a stay at home mom, but now her kids have grown up and so she works part-time to pass time.When you started working here, how long did you plan on staying? What motivated you to stay?She didnât plan on staying this long, but she loved the work environment and her fellow employees. Due to this and working part-time, employees and the work environment motivated her to stay.What motivates you to work better?What motivates Kalpita is the fact that she is getting paid. The sole fact of getting paid motivates her to work her hardest. When and if she makes a mistake, she tries her best to fix it and learns from it so it doesnât happen again.What doesnât motivate you?Rude customers do not motivate her. When she has to deal with a rude customer, this creates a sad/unfortunate work environment and this causes her to lose motivation because she is assisting and helping someone and they donât see that.Is there anything management could do to make you more motivated?More pay/benefits.Do you feel like you have autonomy in the work place and does this motivate you?She believes there is not autonomy due to all the tasks required are things that she is being told to do. In addition, she has a set schedule and has to clock in at that time.Employee- jason WargoHow long have you worked here and why?Jake has worked for a little over a year. He works here part-time and is part-time high school student.When you started working here, how long did you plan on staying? What motivated you to stay?Tyler planned on staying until he is finished with high school. What motivates him to stay is that he likes to have money on the âsideâ that he makes and he is able to spend recreationally. The flexible hours also is another reason he stays.What motivates you to work better?He believes constructive criticism from the manager or other employees motivates him to be a better employee. In addition, being paid is also a big motivator.What doesnât motivate you?Having a bad day. If Jason has a bad day, he is less motivated. In addition, sometimes he is tired from school and has to come work after which can result in lower efficiency and less motivation. Overall, Jason believes heâs a pretty motivated person.Is there anything management could do to make you more motivated?Increasing the pay.Do you feel like you have autonomy in the work place and does this motivate you?He fees that there is little autonomy. The flexibility in work schedule helps with the time aspect of autonomy. However, most of the things done in the scope of working result in little to no autonomy which doesnât create motivation.
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