Module 3 Discussion: The Reluctant Receptionist
Read the texts from your friend Ginny below, and answer ONE
of the questions in your initial post (this case study is adapted from a
Supplemental Case in Chapter 4 of your textbook)
Your Friend Ginny: Hey, I need your advice! Did I tell you
that Superior Products Company hired me as their new HR assistant a few months
ago? That BA in HR Management really paid off, right?!
You: Great news, congrats! Do you like it?
Ginny: Thanks! Itâs good and bad. Mrs. Mills, the HR
Director, said she was really glad to find someone who had a background in HRM
because she was basically the entire HR department until I got there. She said
I would be her second in command and that Iâd primarily do recruiting, some
interviewing and be responsible for maintaining employee records. Because
Superior has ~300 employees, Mrs. Mills was too busy to give me an up-to-date
job description (I think she just rewrote her own old job description). First
warning sign!
You: Oh no! TGTBT?
Ginny: Well, it gets worse! Everything was great the first
two weeks. Then about a month ago, Mrs. Mills tells me that there was another
âminorâ duty that she forgot about. She said that to get approval to hire me
she had to agree that the new HR assistant would cover for the receptionist
from 11:30 to 12:30 every day when the receptionist takes lunch. I wasnât
thrilled about that being sprung on me, but I agreed Iâd try it for a while.
That whole âother duties as assignedâ¦â thing!
You: So is it working out? Why do you need my advice?
Ginny: (sigh) I am hating working the switchboard and front
desk every day! Plus, the receptionist often comes back late, and I canât leave
the desk until she relieves me. Then I found out Iâm also expected to cover
when sheâs sick or takes personal time (which already happened FOUR TIMES)! Iâm
considering quitting.
You: No way! Do you really hate it that badly?
Ginny: I donât knowâ¦I really like the HR parts of the job
and I know Iâm doing well, but being a relief receptionist is taking up way too
much of my time â and itâs definitely not what I spent 4 years in school to do!
I mean, Mrs. Mills basically misrepresented the job to me, right? She never
said anything about the receptionist duties until after I was hired. If she
had, I probably wouldnât have taken the job! What should I do?
Respond to ONE of the following by 11:59 PM EST/EDT
Thursday:
As Ginnyâs friend, what would you advise her to do instead
of quitting? Think strategically and offer solutions (Note: âSuck it up,
girlfriend!â is not a solution).
What should Mrs. Mills have done to more accurately portray
the position responsibilities? Was it enough that the job description included
a âmiscellaneous clauseâ (other duties as assigned)? Why or why not? What could
Mrs. Mills do to alleviate some of Ginnyâs stress (and better motivate her new
employee)?
Respond to at least two of your classmates’ posts by 11:59
PM EST/EDT Sunday.
Specifically:
What would you have suggested differently from your peers?
What did your peers suggest that seemed strategic?
What did they neglect to consider?
Do you agree with your peersâ suggestions? Why or why not?
In lieu of one of your response posts, you may answer the
other question in the case study.
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