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Business management process

Business management process
Coursework 2

SEMESTER 3 2015/16


MODULE TITLE: Business Process Management
SUBMISSION DATE: Monday July 11th 2016 by 13.00 hours
This assessment is worth 50% of the marks for this module

Submit coursework by the due time and date as instructed on the module blackboard site. You are strongly advised not to leave your hand-in until the deadline as this can result in lateness penalties due to many unforeseen circumstances including queues, PC problems, file problems etc.


Learning Outcomes addressed
Primarily Learning Outcomes 2 and 4 are addressed in this assignment.

2. To analyse situations and to apply techniques for process modelling, improvement and re-engineering to selected cases
4. To identify and propose solutions to business process management problems with the solution addressing organisational change and supporting information technology needed

Report component Word Count 1500 +/- 10%

Note to students: please answer the questions below, not the learning outcomes above.
FOR REFER DEFER COURSEWORK, EITHER CHOOSE YOUR OWN COMPANY BUT AGREE IT WITH THE MODULE LEADER (email landerc@westminster.ac.uk) or pick one from b) to e) below.
REFER students MUST select a different company to the one submitted in early May.

You are required to produce a report evaluating an Innovative Business Process within one organisation of your choice. This organisation can either be a solutions vendor or any other type of enterprise (commercial, government or third sector) The steps required are as follows:

1. Using the example process below as a guide, research business websites to identify ONE innovative process in an organisation for evaluation. If you cannot find your own, you may use one of the examples b) to e) below but do first look thoroughly. NO STUDENT SHOULD CHOOSE a) as I will use a) as an example model guide for this assessment.

a. James and James E-fulfillment https://www.ecommercefulfilment.com/ – read the Why we are different in depth
b. IFS https://www.ifsworld.com/en/ – Example of innovation from a vendor – Enterprise Asset management
c. Voca Link – epayment processes https://www.vocalink.com/, Faster Payments
d. Ecovadis – Sustainable procurement https://www.ecovadis.com/buyer-solutions/
e. Ariba – https://www.ariba.com/ – choose a customer success story https://www.ariba.com/customers. More resources on Ariba on the module Blackboard site.
2. Ensure you understand the process you have selected (and the company). You now need to research the academic literature on this process. You may also use other sources (trade press, websites) but you must ensure you have a minimum of FIVE academic research papers on your chosen process to support your evaluation.
3. Following the guidance on report structure, use the resources you have found to produce your evaluation of your chosen process. Your conclusions should be clear as to whether you support the claims that your process is innovative your reasons for this.

Word Limit
1500 words + or – 10%. This limit excludes Executive Summary, Diagrams, References, Bibliography, and Appendices. Your Senior Management client team are renowned for their dislike of long or rambling reports.

Single-spaced, 12-point text, standard margins..
If you use bullet points, use them sparingly, and explain their meaning clearly.
Referencing: use the referencing style as set out in the Library Guide on Referencing your work at https://www.westminster.ac.uk/__data/assets/pdf_file/0018/178101/Referencing-Your-Work-guide.pdf. Include proper web references, including the date you referenced a site. References should be in a single list; do not keep web references separate, don’t forget the access dates for the latter, and this should be separate to your bibliography.

Report Structure
Report Structure/Layout:
• Title page – should indicate Name, Student Id, Course, & Word Count
• Executive Summary – up to 300 words/One side of A4
• Table of Contents
• Introduction – circa 150 words, simply explaining what the report covers, and giving a route map to the sections
• Business Process (should include the following) 900 – 1250 words
o Identify and give a brief explanation of your chosen process and organisation
o Analysis of this process in business – provide insight into the role of your process in businesses today and current strengths and weaknesses.
o Technology required to support the process – briefly define this
o Evaluation of your chosen process: critically examine the claims made by the organisation for their process as “innovation”
• Conclusions – about ½ side of A4 – 200 – 250 words
• Appendices – if appropriate
• References – must be included
• Bibliography – must be included

Assessment Criteria for Report to Senior Management

To achieve a Pass with a mark of 40% to 49% for this element you must:
Write a clear report
Demonstrate in writing a basic understanding of the chosen business process in both the selected case study organisation and more widely in organisations, including technology requirements and process strengths and weaknesses
Include in your paper appropriately selected and arranged reference material
Quote and reference sources to an accepted standard
Answer the questions set
Relate your conclusions to your findings
To achieve a mark of 50% to 59% for this element you must:
Satisfy the above plus:
Write a structured, clear, complete report
Demonstrate adequate analytical thinking in evaluation of your process
Answer the questions set
Show satisfactory relationships between:
• the question as set
• your findings
• your conclusions

To achieve a mark of 60% to 69% for this element you must:
Satisfy the above plus:

Demonstrate good analytical thinking in process evaluation and an in-depth examination of claims of your chosen process as innovative.
Show clear relationships between:
• the question as set
• your findings
• your conclusions

To achieve a mark of 70% to 79%, you must:
Satisfy the above plus:
Bring all of the elements of the answer together into a coherent and critical whole
Show clear evidence of insight into the topic and excellent analytical thinking on process innovation.
To achieve a mark over 80%, you must
Satisfy the above plus:
All of the elements must form an appropriately and well presented coherent and critical whole
Show real insight into the issues, with clear evidence of outstanding analytical thinking on process innovation

Marking Schema
The following sections represent the minimum that your paper should include:

Executive Summary 5%
Introduction 5%
Identify and give a brief explanation of your chosen process and organisation 10%
Analysis of this process in business – provide insight into the role of your process in businesses today and current strengths and weaknesses. 20%
Technology required to support the process – briefly define this. 10%
Evaluation of your chosen process: critically examine the claims made by the organisation for their process as “innovation” 30%
Conclusions 15%
Referencing 5%

Total 100%

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