The essay must be at least three paragraphs in length. Review the Grading Matrix for more information on how essays are graded and the tutorials on how to cite
sources correctly. Using the information you gained about your current customer service abilities, how will you apply these abilities to your current or future job
Which customer service skills do you need to improve and why How can you develop relationships with your customers that work to your employer’s advantage The
following is the feedback I received after the customer service test they want me to reference. Dealing with conflict isn’t ideal situation for you(as would be the
case for most people), although you do try to resolve issues in a calm and mature manner it can still be a struggle for you to remain objective, but you have the
skills needed to handle both minor and major disagreements. Some minor improvement will be needed, which could make you feel more at ease in conflicting situations
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